When people don’t accept new objectives or programs, those initiatives fail. A command-and-control approach will only bring compliance when you have a captive audience. As your audience’s attention fades with competing priorities, so do compliance and acceptance.
Saso Krstovski, a lean manufacturing Master Black Belt at Ford Motor Co, shares his strategy for turning skeptics into believers on new initiatives. Saso explains how to strategically cultivate acceptance or buy-in with an approach called the Circle of Influence. This approach consists of five components: acknowledge, listen, agreement, rethink, and closer. In the Industry Week article Saso explains those components, and then shares a shop-floor example of this approach in action.
Click here to read the full article on Industry Week’s website.
Source: Industry Week
