ACCO Brands Job Posting - Retail Account Specialis

Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.

We are seeking a skilled and experienced Retail Account Specialist, Walmart for our Mississauga, Ontario location.  Reporting to the Director of Retail Sales, the Retail Account Specialist will apply analytical techniques to optimize our retail sales performance with Walmart Canada.  Working with the National Account Managers and Demand Planning, this position will lead ACCO in achieving strong service and in-stock levels. 

Your skills and experience in understanding complex supply chain activities is critical. You will provide both standard reports and communicate ad-hoc findings and insights to a variety of key stakeholders including the leadership team. You will help solve business challenges and keep teams focused on strategy and growth. 

Key duties of the role include:

Walmart Customer Service and In-stock Levels:

  • Manage weekly replenishment orders with customer service; identify and resolve pricing and inventory concerns.
  • Communicate necessary PO revisions for quantities or dates internally and externally 
  • Track delivery/pickup status of all orders (replenishment, seasonal and scripts)
  • Establish outstanding customer relationship with key supply chain personnel at Walmart
  • During back to school and potentially other key seasons, work with Walmart Canada’s corporate office with a focus on flow of merchandise
  • Monitor order fulfillment. Develop and implement processes to drive fill-rate improvement

Walmart Forecasting:

  • Internal – along with National Account Manager, assume responsibility for forecast of all items sold to Walmart, with a focus on domestically sold items 
  • External – utilize Retail Link and GRS to maintain customer targeted weeks of supply and align the internal and external forecasts thorough the use of inventory efficiency strategies such as DD’s, PBI’s, and other decision support tools
  • Seek opportunities to develop process improvements in order to positively impact service levels and reduce fines
  • Working with Demand Planning, identify forecast impact from changes in distribution, promotion activity, and out of stocks

Walmart Scripting and Item file Maintenance:

  • Prepare scripting as needed in order to ensure the right product is in the right place at the right time, considering season, promotional activities and new modular drops
  • Maintain item maintenance in the Walmart system while cross referencing with internal systems.  

Desired Skills and Experience

  • Post-secondary degree or diploma
  • 5+ years of experience with Retail Link as well as direct experience with Walmart replenishment teams and tools such as GRS, Item file maintenance, NIC’s and cross referencing functions
  • Advanced level experience in Excel (ie. macros and complex formulas) 
  • Experience in both domestic and direct import selling models preferred
  • Experience within the Consumer Packaged Goods industry 
  • Thorough understanding of end-to-end supply chain processes, particularly to Walmart (DC to Shelf)
  • Strong understanding and experience with ERP Systems (ie. SAP)
  • Outstanding analytical and problem-solving skills
  • Strong drive for accuracy and attention to detail
  • Exceptional organizational and time management skills to meet frequent and aggressive deadlines (must be able to prioritize, multi-task and meet deadlines)
  • Excellent leadership, communication, collaboration, business maturity and relationship building skills

Apply and build your future with ACCO Brands. More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at

Interested applicants can apply via Jobvite at