Basics Office Products Ltd. - President

 Basics Office Products Ltd. is seeking a qualified candidate who will manage the activities of the national office, represent the interests of its shareholders and continue to drive their success. The office products marketplace continues to change, and our President will play an integral role in executing our business strategy in today’s business products industry. Reporting to the Board, Committees and shareholders, the key functions of our President include: 

Category Management, Vendor Management, Marketing and Database 

  • Oversee the merchandise team to ensure optimal selection, procurement and pricing for its Shareholders. 
  • Leverage Basics’ purchase volume to negotiate Vendor contract terms of purchase; minimizing costs to the shareholders. 
  • Execute the Board’s strategic vision to grow new and traditional product categories and explore new vendor relationships. 
  • Oversee the National office’s marketing activities, including digital/online presence, Shareholder Catalogue and flyer programs. 
  • Oversee the effective use and implementation of shareholder product database and other approved web-based tools. 

Operational 

  • Work with the Board of Directors to create and execute the vision, goals and strategies. 
  • Oversee the work of the National Office; aligning activities to Shareholder vision, strategy and goals. 
  • Oversee the finances of Basics’ National office, including invoice processing on behalf of shareholders and Vendors and credit management of its shareholders. 
  • Oversee the Human Resources function of the National office. Set and enforce HR policies to maintain a culture of fairness, accountability and compliance. 

Candidate Requirements 

1. Senior management experience with an entrepreneurial perspective. 

2. Related experience or knowledge in the following areas is required: 

  • Category management, merchandise, selection, assortment planning, and pricing; 
  • Vendor negotiations and relationship management; 
  • Fiscal management; 
  • Staff relations and work organization; 
  • Change management; 
  • Managing day-to-day operations; 
  • E-commerce and digital marketing; and 
  • Business-to-business sales and marketing. 

3. Related experience or knowledge in the following areas will be beneficial: 

  • Procurement and supply chain management; 
  • Office Products and related product lines; 
  • Buying groups/co-operative business models; 
  • Entrepreneurial and/or owner operated business environment; 
  • Working with boards; and 
  • Strategic alliances. 

4. Post-secondary degree in Accounting, Business, or Finance. Equivalent, relevant experience in lieu of a degree would be considered. 

5. Abilities, traits and competencies: 

  • Excellent written/oral communication skills: ability to communicate well at all levels; 
  • A strong sense of fairness, integrity and accountability in all aspects of their work; 
  • Passion and courage to act and make difficult decisions; 
  • Ability to balance divergent needs of shareholders, vendors, and staff; 
  • Change management; ability to adapt and initiate change; 
  • Leadership, coaching, mentoring and motivational skills; 
  • Strategic thinking; planning and execution skills; and 
  • Proficient in Microsoft office applications. 

Application 

Please submit your resume and cover letter in confidence by February 28, 2021 via e-mail to: 

Carrie Sharpin CHRL
Ward & Uptigrove Human Resources Solutions
E-mail: hrresults@w-u.on.ca 

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. We are dedicated to maintaining a respectful, fair and equitable work environment, and welcomes submissions from all qualified applicants. We are committed to providing a barrier free workplace. If accommodation is required during the selection or interview process it will be available upon request. This job posting is available in an accessible format upon request. 

Customer Service Representative - Order Management - Fellowes Brands

Job Summary: 

In this capacity you will be responsible for managing and strengthening relationships with key customers of Fellowes Canada Ltd.  You will be held accountable for the complete order management cycle for assigned accounts, which include entry, ensuring on time shipping/delivery, returns/deduction management, addressing all customer enquiries and other related activities as they relate to orders and products.  In addition, you may be asked, from time to time, to perform other tasks/participate in projects etc.  which support Fellowes Canada Ltd. in its pursuit of its overall business strategy and performance objectives as they relate to customer service.

 Job Duties:

Customer Service Duties

  • Provide 1st class customer service support to existing customers and distributors. Deal directly with customers either by telephone, or electronically (e-mail)
  • Receive (EDI, manually and fax), verify, and process orders from customers utilizing the organization’s internal ERP systems (Oracle) ensuring orders are accurate (pricing, UOM etc.)
  • Respond to customer enquiries relating to the status of existing orders (including pricing and delivery information, backorders etc.)
  • Initiate required action for response to customer requests for order changes, and communicate changes to the appropriate personnel/departments
  • Investigate and process credits/debits /deductions/ Non- compliance Fines
  • Authorize and issue customer returns
  • Represent customer service on key projects (i.e. upgrades, B2B–B2C solutions, process improvements etc.) when required
  • Provide carrier PODs /copies of packing slips to customers upon request
  • Processing of internal orders (i.e. samples, parts, etc.) as required
  • Manage enquiries from customers/consumers (i.e. product information, where to purchase, product recommendations, resolving issues with Fellowes products, etc.)
  • Liaison with Global After Sales Service team to assist consumers as it relates to servicing of Fellowes products
  • Ensure customer profiles are current and accurate
  • Ensure Customer Service Manager is updated on day to day shipment activities and advised of any issues or concerns that may directly impact the customer or internal business expectations
  • To act in an ethical and professional manner in all business dealings

Qualifications / Skills:

  • Minimum of 3 years previous customer service experience preferably with business machine /consumer packaged goods company in a fast pace environment
  • Intermediate skills in computer usage including MS Office (excel, word etc.) complemented by excellent data entry skills – Experience with an ERP system – (Oracle ERP an asset)
  • Strong knowledge of B2B (business to business – EDI etc.) & B2C (business direct to consumer – .CA) relationships and processes
  • Passionate approach in ensuring excellent customer service
  • High attention to detail, analytical, problem solving skills with an aptitude for being a forward thinker
  • Ability to prioritize and organizing according to business demands
  • Ability to work as part of a team and/or unsupervised
  • Strong communications skills
  • Post-Secondary Education preferred. Strong combination of experience, training and education considered

Location and Hours of Operation:

1261 Tapscott Road location.
8:30am – 4:30pm – Monday – Friday

Resume and cover letter should be sent to dbrooks@fellowes.com.
Make sure to mention which position you are applying for.  

Click here to access the full job description

Customer Service Representative - Bilingual – Order Management - Fellowes Brands

Job Summary:

In this capacity you will be responsible for managing and strengthening relationships with key customers of Fellowes Canada Ltd.  You will be held accountable for the complete order management cycle for assigned accounts, which include entry, ensuring on time shipping/delivery, returns/deduction management, addressing all customer enquiries and other related activities as they relate to orders and products.  In addition, you may be asked, from time to time, to perform other tasks/participate in projects etc.  which support Fellowes Canada Ltd. in its pursuit of its overall business strategy and performance objectives as they relate to customer service.

 Job Duties:

Customer Service Duties

  • Provide 1st class customer service support to existing customers and distributors. Deal directly with customers either by telephone, or electronically (e-mail)
  • Receive (EDI, manually and fax), verify, and process orders from customers utilizing the organization’s internal ERP systems (Oracle) ensuring orders are accurate (pricing, UOM etc.)
  • Respond to customer enquiries relating to the status of existing orders (including pricing and delivery information, backorders etc.)
  • Initiate required action for response to customer requests for order changes, and communicate changes to the appropriate personnel/departments
  • Investigate and process credits/debits /deductions/ Non- compliance Fines
  • Authorize and issue customer returns
  • Represent customer service on key projects (i.e. upgrades, B2B–B2C solutions, process improvements etc.) when required
  • Provide carrier PODs /copies of packing slips to customers upon request
  • Processing of internal orders (i.e. samples, parts, etc.) as required
  • Manage enquiries from customers/consumers (i.e. product information, where to purchase, product recommendations, resolving issues with Fellowes products, etc.)
  • Liaison with Global After Sales Service team to assist consumers as it relates to servicing of Fellowes products
  • Ensure customer profiles are current and accurate
  • Ensure Customer Service Manager is updated on day to day shipment activities and advised of any issues or concerns that may directly impact the customer or internal business expectations
  • To act in an ethical and professional manner in all business dealings

Qualifications / Skills:

  • Bilingual (English & French)
  • Minimum of 3 years previous customer service experience preferably with business machine /consumer packaged goods company in a fast pace environment
  • Intermediate skills in computer usage including MS Office (excel, word etc.) complemented by excellent data entry skills – Experience with an ERP system – (Oracle ERP an asset)
  • Strong knowledge of B2B (business to business – EDI etc.) & B2C (business direct to consumer – .CA) relationships and processes
  • Passionate approach in ensuring excellent customer service
  • High attention to detail, analytical, problem solving skills with an aptitude for being a forward thinker
  • Ability to prioritize and organizing according to business demands
  • Ability to work as part of a team and/or unsupervised
  • Strong communications skills
  • Post-Secondary Education preferred. Strong combination of experience, training and education considered

Location and Hours of Operation:

1261 Tapscott Road location.
8:30am – 4:30pm – Monday – Friday

Resume and cover letter should be sent to dbrooks@fellowes.com.
Make sure to mention which position you are applying for.  
Click here to access the full job description

Material Handler - Crownhill Packaging Ltd.


Summary
The Warehouse Associate (WA) is responsible for, but not limited to, overall warehouse functions including receiving, picking, packing, and loading. The WA will be responsible for the safe and effective use of forklift equipment to complete various day-to-day tasks with some lifting and packing when applicable. This is a teamwork-oriented role that will require strong interpersonal skills, the ability to effectively communicate with warehouse supervisors and coworkers, and an ability to problem solve while working to process and complete daily orders. Prior hands-on warehouse or forklift experience is required, an understanding of distribution and operations practices are an asset.

Job Duties

  • Receive, pick, pack and load products by hand or using equipment
  • Use WMS and RF Scanner to complete orders
  • Assist the team with overall maintenance and cleanliness
  • Work with supervisors to ensure shipments are processed and completed on time
  • Ensure that shipments contain proper documentation and labels

Qualifications­­

  • Knowledge/Experience working in a large distribution facility
  • Understanding of the Warehouse environment
  • 1-2 years of prior shipping/receiving experience
  • High school diploma or equivalent
  • Previous forklift experience considered an asset

Core Competencies

  • Strong grasp on analytical and math skills
  • Proficiency in safely operating and maintaining forklift equipment
  • Team-player; Strong interpersonal skills
  • Must be able to safely lift up to 50 lbs.
  • Ability to work in a fast-paced environment
  • Able to function within a warehouse environment and complete tasks related to cleanliness, organization, and other tasks as required

Working Conditions

  • Warehouse Environment
  • Safety shoes required
  • Overtime as required

BENEFITS

  • Full-time permanent position
  • Competitive pay with benefits
  • Work for an organization that continues to grow

Apply today!

Send a copy of your resume to resumes@crownhillpackaging.com

 

About Crownhill

Crownhill is one of the largest distributors of quality packaging products in North America, with offices and state-of-the-art facilities in Toronto, Collingwood, and Chicago and have been creating custom packaging solutions for over 30 years. We are your one-stop source for great service, selection and a whole lot more. From design and fabrication to fulfillment and logistics, you can count on us for expert advice and solutions that are right for your business. Crownhill is a proud member of the Packaging Distributors of America, being the only member with operations in both Canada and the U.S.A.

Crownhill Packaging Ltd. is a proud equal opportunities employer, and we are committed to providing accommodations in all stages of the recruitment and hiring process in accordance with applicable laws (including human rights and accessibility legislation). If contacted for an employment opportunity, applicants are required to advise Human Resources if they require accommodation. If you need assistance or accommodation due to a disability, you may contact us at 905-494-1191.