Office Depot, a leading omnichannel retailer, is demonstrating its Modern Store transformation at the National Retail Federation’s Annual Convention & EXPO in New York City. The retailer is using Zebra Workcloud software and Zebra’s mobile computing solutions to improve operational efficiency and customer experience. The company has achieved a 90% task completion rate since implementing Zebra’s integrated solutions, an increase of 42%.
Zebra’s Workcloud Task Management software has helped Office Depot improve operational efficiency by allowing 13,000 store associates across 1,500 stores to spend more time serving customers. Store managers can prioritize and divide associate tasks, providing a clear overview of their tasks and completions. This has led to increased efficiency, with field leaders having access to real-time reporting and compliance rates.
Zebra’s Workcloud Scheduling software has also been used to streamline scheduling, ensuring associates are available to serve customers at the right time while aligning with store labor budgets. This solution has reduced overtime costs by 95%, lowered time spent scheduling from approximately three hours to 30 minutes a week, and saved 6% in payroll annually.
Zebra’s TC5x series of mobile computers were integrated with Zebra’s Workcloud software, providing Office Depot with a simple, streamlined way to plan and manage work. Matthew Guiste, Global Retail Strategy Lead for Zebra Technologies, expressed excitement about Office Depot’s success in improving associate productivity and efficiency, stating that it sets a great example for retailers on how to work in new ways with technology to do more, faster, and better while keeping customers at the center of everything.
Source: Yahoo Finance
